Refund & Cancellation Policy
Clear terms regarding refunds, cancellations, and project modifications
Policy Overview
Deposits are non-refundable once work has begun. This page outlines the specific conditions under which refunds or credits may be issued.
Key Points
Deposits Are Non-Refundable
The 50% project deposit is non-refundable once design work has commenced.
Full Payment Due on Completion
Final payment is due upon project completion, regardless of revisions.
Scope Changes
Work outside the agreed scope requires a new proposal and fee.
Credits Available
Credits toward future projects may be available in certain circumstances.
Refund & Cancellation Terms
1. Cancellation Before Work Begins
If you cancel the project before design work has commenced, your deposit will be refunded in full, minus any third-party fees (e.g., file storage, consultation time billed at $75/hour).
✓ Eligible for refund (minus applicable fees)
2. Cancellation After Work Begins
Once design work has commenced, the deposit becomes non-refundable. Cancellation requests will be handled as follows:
- •0-25% Complete: Forfeit 50% deposit; owed balance is 25% of total project fee
- •25-50% Complete: Forfeit 50% deposit; owed balance is 50% of total project fee
- •50%+ Complete: Full project fee is due; no refund available
✗ NOT eligible for refund once work has begun
3. Project Pause vs. Cancellation
If you need to pause the project temporarily, we can arrange a delay without cancellation. Paused projects remain active for up to 90 days. Extension beyond this period may require updated pricing.
ℹ Pause available; cancellation is permanent
4. Revisions vs. Refunds
Dissatisfaction with design direction should be addressed through the revision process included in your package, not through refunds.
- Revision rounds address design direction changes
- Additional revisions available at $75/hour
- Refunds are not issued for design preference changes
5. Scope Changes & Additional Work
If the project scope expands beyond the original agreement, a new proposal will be issued. Changes will not be completed until the additional proposal is signed and payment terms are agreed upon.
Scope creep does not result in refunds; it results in additional fees.
6. Late Payment Impact
If final payment is not received within 7 days of the invoice date, we reserve the right to:
- • Hold final design files and delivery
- • Charge a 1.5% monthly interest on overdue invoices
- • Cancel the project and forfeit any remaining deposits
Credit & Alternative Resolutions
In special circumstances, refunds may not be possible, but the following alternatives may be considered:
Design Credit
A credit equal to the deposit can be applied to a future project. Credits remain valid for 12 months.
Service Credit
Credits for additional design hours or services on future projects. Not redeemable for cash.
Portfolio Use Rights
In limited cases, you may grant rights to use your project as a portfolio piece in exchange for a partial credit.
Dispute Resolution
If you have concerns about your project, charges, or this policy, please contact me before requesting a refund:
- 1.Email info@ac-design-studios.top with specific concerns
- 2.We will respond within 5 business days
- 3.Most issues can be resolved through revision or discussion
- 4.Refund requests will be evaluated case-by-case
Important Notes
- •Payment disputes must be raised within 30 days of invoice date
- •This policy applies to all projects initiated after January 2024
- •Designer reserves the right to update this policy with notice
- •For questions, contact: info@ac-design-studios.top